Before study starts
- A request at least 24 hours before the first lesson is refunded in full.
- This covers a first standard lesson, a demo, or the period before study starts.
Cancellation and refund policy
Cancellation and refunds at Hesetak
Refunds for one-to-one lessons follow teachers’ hours booked in advance. Commercial registration: 705518778.
Refund requests go to customer service on the official WhatsApp or approved email. A verbal request to the teacher is not valid. Approved refunds are completed within 14 business days.
After the first lesson, before the second
- The first lesson is deducted at its separate individual price, outside the package discount.
- A 15% administrative and operating fee on the total, plus any actual bank or electronic transfer charges, is deducted.
- Remaining balance may be moved to another course. The teacher is not changed after the first lesson.
From the second lesson, and academy-side cases
From the second lesson there is no cash refund; remaining balance may be moved to another course. Extra support is charged by agreement. If a qualified teacher cannot be provided, cancellations repeat, or a teacher breach is established, the remaining balance is refunded after a suitable alternative is offered. Extra refunds need academy approval and are completed within 14 business days.
Need help?
The Hesetak team can walk you through your request step by step.