Question 1

What is the difference between a private session and a course?

Accepted Answer

A private session is live 1:1 with a teacher. A course is an independent structured path that may include multiple units.

Question 2

Can I buy more than one package?

Accepted Answer

Yes — buy packages for different subjects as needed.

Question 3

What if the teacher cancels?

Accepted Answer

Credit is typically restored or the session is rescheduled under cancellation policy.

Question 4

Do I rate the teacher?

Accepted Answer

Yes — ratings are part of quality and affect teacher visibility.

Question 5

Does the platform provide devices?

Accepted Answer

No — teachers need a suitable device, camera, mic, stable internet, and a quiet space.

Question 6

What about repeated low ratings?

Accepted Answer

Quality policy may restrict or suspend accounts after repeated low reviews.

Question 7

Can I postpone a session for an emergency?

Accepted Answer

Yes within scheduling tools and policy — with notice so the student can rebook.

Question 8

When is session pay counted?

Accepted Answer

After the session report is submitted and completion rules are met.

Frequently asked questions